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F.A.Q. - DEPOSITS, BONUSES & WITHDRAWALS |
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What currency does CarbonPoker use?
How do I make a deposit?
How do I make a withdrawal?
Is there a minimum deposit and withdrawal?
What will appear on my Credit Card statement?
How long will withdrawals take to process?
Why does CarbonPoker ask for all of these verification documents?
Will my details remain private?
I can't fax or scan verification documents?
Why won't my Credit Card work?
I made a deposit with my credit card but it has not shown up in my CarbonPoker account
Why was my account held when I tried to make a deposit?
What are the CarbonPoker instant withdrawal rules?
What do I need to do to get my 100% First Depost Bonus?
I am Australian. How come I can not play for Real Money?
What currency does CarbonPoker use?
CarbonPoker uses US Dollars.
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How do I make a deposit?
- Click on "cashier" in the Lobby, then followed by clicking on the "Your Details" tab. Once your personal details have been provided you are ready to make your first deposit.
- Now click on the "Deposit" tab at the top of the screen. Select your preferred deposit method, add your account and then simply fill out the relevant details.
Deposit Methods: Neteller, Neteller InstaCash, Citadel (US and Canada only), Click2Pay, Credit Card (Visa and Mastercard).
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How do I make a withdrawal?
- Click on the "Cashier" tab - located in the top left corner, next to Lobby
- Click the "Withdrawal" tab
- Enter the withdrawal amount, click on your preferred method, and then select "Make Withdrawal".
Please Note: CarbonPoker will assess each individual player account. If further verification is required of you, CarbonPoker will notify you via email. Please give CarbonPoker your full co-operation in regards to these processes.
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Is there a minimum deposit and withdrawal?
Minimum Deposit: $25.00 USD
Minimum Withdrawal: $25.00 USD
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What will appear on my Credit Card statement?
www.CarbonPoker.com followed by a phone number.
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How long will withdrawals take to process?
All withdrawals will generally take up to 30 min to be processed.
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Why does CarbonPoker ask for all of these verification documents?
To better protect players from online fraud and ensure that player details provided represent the cardholder, we require many of our players to complete a verification process. CarbonPoker may also request a player at any time to complete a level of verification before a transaction can be processed. Please give CarbonPoker your full co-operation in regards to these processes.
- Click on the "Player Admin" button or log into www.pokercs.com with your CarbonPoker username and password.
- Click on the "Verification" button in the side menu.
- Follow all steps.
CarbonPoker carries out such verification processes to protect both ourselves and the interests of any credit card customers from fraud.
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Will my details remain private?
CarbonPoker follows a strict policy regarding confidential customer information and will not share any details with a third party. For more information please click here.
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I can't fax or scan verification documents?
If you do not have a printer, fax or scanner you can use a community computer or fax. Digital camera or camera phone images are also acceptable. However, all images must be clearly visible
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Why won't my Credit Card work?
- Check your email and see if you have been sent an email explaining why your transaction was denied. It may state that you have entered your card number or cvv2 number was entered incorrectly.
- Try again with another card.
- Deposit via click2pay.com or another ewallet.
- Contact your financial institution and ask them if they have any restrictions placed on your card for online gambling sites.
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I made a deposit with my credit card but it has not shown up in my CarbonPoker account.
Click on "cashier" then on "history". You will be able to view your transaction history here and any pending deposits. You may have been asked to complete a verification process or your deposit may have been denied. You can view these details here.
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Why was my account held when I tried to make a deposit?
Your account may have been held for one of the following reason:
- You have added too may credit cards
- The payment method you have added is shared by another player.
- You have added a payment method on a shared computer.
If this happens please contact support via live chat or email here and our friendly support staff will assist you immediately.
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What are the CarbonPoker instant withdrawal rules?
All players can become eligible for permanent instant withdrawals by establishing a good playing history, completing our identity verification procedures and undergoing a successful player account review. If you wish to be considered for permanent instant withdrawal status, please contact customer support
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What do I need to do to get my 100% First Depost Bonus?
In order to receive your 100% First Deposit Bonus simply:
- Click on 'Cashier', followed by the 'Deposit' tab
- Enter 100PERCENT into the coupon code field
- Click on 'Make deposit'
This current offer has the following play requirements:
- $1 paid per 200 comp points.
- For each 2000 comp points you earn, $10 of your bonus will be paid.
- After you make your first deposit you will have an entire 30 days to complete the promotion.
For example, if you deposit $100, you will receive $10 of your bonus automatically everytime you accumulate 2000 comp points (200 comp points for each $1 of bonus). This will happen 9 more times until the total $100 bonus is paid.
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I am Australian. How come I can not play for Real Money?
Unfortunately it is against the law for Australians to use Real Money on our site. Under the /Interactive Gambling Act 2001/ (IGA), Parliament established a regulatory system which makes it an offence to provide certain interactive gambling services to a customer physically present in Australia. The prohibited interactive gambling content under the IGA includes services that are often described as 'online casinos' and usually involve using the Internet to play games of chance, or games of mixed chance and skill. Examples include roulette, poker, craps, online 'pokies' and blackjack.
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